Melia Nae Refund and Exchange Policy

At Melia Nae, we want every customer to feel truly valued, and we strive to offer exceptional quality and service. We understand that sometimes purchases may not meet your expectations, and we’re here to make things right. Please review our refund and exchange policy below to ensure a smooth process should you need to return or exchange an item.

Exchanges:

• We offer exchanges within 14 days from the date of purchase.
• Exchanges can be made for products of the same price or greater. If exchanging for a higher-priced item, the customer will be required to pay the difference.
• All exchanges must be made at the original store where the purchase was made. If the purchase was made online or through a different retail partner, please contact us for further instructions.
• Items must be returned in new, unworn condition with all tags, packaging, and receipts intact.
• If an exchange is not possible, we can issue a credit note for the value of the item, which can be used for future purchases.

Refunds:

• We do not offer refunds for change of mind or incorrect purchases.
• Refunds will only be issued if the product is faulty or has a defect that affects its use.
• If the product is faulty, it must be returned to the original store where the purchase was made for inspection and processing. You must provide proof of purchase (e.g., receipt or order confirmation).

Non-Refundable/Non-Exchangeable Items:

• For hygiene reasons, earrings and personalized/custom jewelry are non-refundable and non-exchangeableunless they are faulty.

Sale or Discounted Items:

• Items purchased on sale or with a discount are final sale and cannot be returned or exchanged unless faulty.

Shipping Costs for Returns:

• Customers are responsible for any return shipping costs unless the item is deemed faulty or damaged.

How to Request an Exchange or Refund:

1. Contact our customer service team at [insert contact info] with your order details and reason for the exchange or refund request.
2. If the item is eligible for an exchange or refund, we will provide instructions for returning the product to the original store.

Processing Time:

• We aim to process exchanges, refunds, or credit notes within 5-7 business days after receiving the returned item.

Sterling Silver 925

Caring for Your Jewellery

At Melia Nae Jewellers, we believe in the lasting beauty of fine jewellery, no matter the material. Whether you own sterling silver, plated silver, or are adding to your collection in the future, proper care ensures that your jewellery remains as radiant and beautiful as the day you first wore it.

1. Keep Your Jewellery Clean

Cleaning your jewellery regularly is the key to maintaining its sparkle. After each wear, gently wipe your pieces with a soft, lint-free cloth to remove oils, dirt, and other residues. For deeper cleaning, you can use a mild jewellery cleaner designed for the specific metal your piece is made from.

2. Avoid Exposure to Harsh Chemicals

Chemicals found in household cleaners, beauty products, and even chlorine can harm your jewellery over time. Always remove your jewellery before using cleaning products, applying lotions or perfumes, and avoid wearing it while swimming or in hot tubs.

3. Proper Storage is Essential

Store your jewellery in a cool, dry place when not in use. A lined jewellery box, pouch, or case will help protect your pieces from scratches and tarnishing. For pieces with gemstones, store them separately to avoid any damage or scratching.

4. Keep Jewellery Dry

Moisture is a major cause of tarnishing and damage to jewellery. Always remove your jewellery before showering, swimming, or exercising, and try to keep it away from lotions, perfumes, and hairsprays.

5. Regular Polishing

Polishing your jewellery will help restore its shine and remove tarnish or built-up oils. Use a soft polishing cloth designed for the specific metal of your jewellery to keep it looking its best. For intricate designs or settings, consider bringing your jewellery in for a professional clean.

6. Be Gentle on Your Jewellery

All jewellery, whether sterling silver, plated silver, or any other metal, is vulnerable to damage from rough wear and tear. Avoid exposing it to impacts, scratches, or rough surfaces to maintain its beauty for years to come.

7. Plated Silver Care

For plated silver pieces, the finish can wear over time with regular use. To help preserve the plating, avoid contact with water, chemicals, and excessive friction. Clean gently with a soft cloth to keep the finish intact.

By following these simple care tips, your jewellery from Melia Nae Jewellers will stay as beautiful as the day you first wore it. Whether you cherish silver, plated silver, or are expanding your collection, we’re here to guide you in keeping your pieces looking stunning.