At Melia Nae, we want every customer to feel truly valued. Please read our policy carefully before making a purchase.
⏱ All exchange requests must be made within 7 days of purchase. Items must be returned in new, unworn condition with all original packaging and proof of purchase.
↔ Exchanges
- We offer exchanges for change of mind within 7 days of purchase.
- Items must be unworn, in original condition, with all packaging and proof of purchase.
- Exchanges can be made for products of the same or greater value. If exchanging for a higher-priced item, you will pay the difference.
- For online purchases, contact us for return instructions before sending anything back.
↩ Refunds
- We do not offer refunds for change of mind.
- Refunds are only issued on faulty products. Faulty items must be returned with proof of purchase for inspection.
✕ Non-Exchangeable Items
- Earrings cannot be exchanged for hygiene reasons.
- Custom-made jewellery cannot be refunded or exchanged.
- Engraved items cannot be exchanged.
✈ Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item is faulty.
How to Request an Exchange or Refund
- Email us at admin@melianae.com with your order details and reason for the request.
- If eligible, we'll provide return instructions.
- Exchanges or refunds are processed within 5–7 business days of receiving the returned item.