Last updated: August 2025
At Melia Nae, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or make a purchase from us. It is compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or placing an order, you consent to the practices described in this policy.
We will never sell your personal information to third parties. We only share data as necessary to fulfil your orders and improve your shopping experience.
1. Information We Collect
Personal Information
When you place an order or create an account, we may collect:
- Name, email address, phone number and delivery address
- Payment information (processed securely — we do not store full card details)
- Order history and purchase preferences
- Communications you send us
Usage Data
When you browse our website, we automatically collect technical information including IP address, browser type, pages visited, and cookies.
2. How We Use Your Information
- Process and fulfil your orders, including sending confirmation and shipping updates
- Manage your account and provide customer support
- Send promotional emails and offers (only with your consent — you may opt out at any time)
- Improve our website, products and services
- Detect and prevent fraud or unauthorised activity
- Comply with our legal obligations
3. Sharing Your Information
Service Providers
We may share your information with trusted third-party service providers including Shopify (our e-commerce platform), payment processors (Stripe, PayPal, Afterpay), shipping carriers, and email marketing platforms. These providers are contractually obligated to keep your information confidential.
Legal Disclosure
We may disclose your personal information where required by law or to protect our rights, property or the safety of our customers.
4. Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic and personalise content. You can control cookies through your browser settings.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information. Our website uses SSL encryption (HTTPS) for all data transmission.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Order records are typically retained for 7 years in accordance with Australian tax requirements.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to access, correct or request deletion of your personal information, opt out of marketing, and lodge a complaint with the OAIC. To exercise these rights, contact us at admin@melianae.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date.