Melia Nae
Frequently Asked Questions
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Everything you need to know about placing an order, payment options, and getting your jewellery delivered.
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, Afterpay, and Zip. All transactions are processed securely.
Yes! We offer both Afterpay and Zip, so you can spread the cost into interest-free instalments. Simply select your preferred option at checkout.
Orders are processed within 1–2 business days and shipped via Australia Post.
- Standard domestic: 3–7 business days
- Express domestic: 1–3 business days
- International: 10–28 business days depending on destination
Yes — free standard shipping is available on all Australian orders over $150 AUD, applied automatically at checkout.
Once your order is dispatched you'll receive a shipping confirmation email with your Australia Post tracking number. If you haven't received tracking details within 3 business days, please get in touch.
Yes, we ship worldwide via Australia Post International. Shipping rates are calculated at checkout. International orders may be subject to import duties and taxes, which are the responsibility of the recipient.
We offer exchanges for change of mind within 7 days of purchase, provided items are unworn and in original condition with proof of purchase. We do not offer refunds for change of mind — refunds are only issued on faulty products.
Earrings cannot be exchanged for hygiene reasons. Custom-made and engraved items cannot be refunded or exchanged unless faulty.
Every Melia Nae order arrives in our signature gift box — beautifully presented and ready to give. We use discreet outer packaging so the contents remain a surprise.
Our jewellery is crafted to be worn and loved. With a little care, your pieces will stay beautiful for years to come.
Our collection includes sterling silver, gold-plated, gold-filled, and solid gold pieces, as well as lab-grown diamond and moissanite jewellery. Each product page details the specific metal used.
Our sterling silver pieces are 925 sterling silver and are generally well-tolerated by those with metal sensitivities. If you have a known nickel allergy, we recommend solid gold or sterling silver pieces rather than gold-plated styles.
- Remove before swimming, showering, or exercising
- Avoid contact with perfume, body lotion, and harsh chemicals
- Wipe gently with a soft, dry cloth after wearing
- Store in a cool, dry place away from direct sunlight
For sterling silver and solid gold pieces, a gentle clean with warm water and a drop of mild dish soap works well. Use a soft toothbrush for intricate details, then rinse and dry thoroughly.
We recommend removing all jewellery before showering, swimming, or entering a spa or pool. Chlorine, saltwater, and soaps can accelerate tarnishing and damage plating over time.
Yes — we stand behind the quality of our jewellery. If a piece develops a fault due to a manufacturing defect, please contact us and we'll arrange a repair or replacement.
Make it yours. Our custom and engraving services let you create something truly one-of-a-kind.
Yes — we love bringing custom pieces to life. Browse our Customs Gallery for inspiration, then get in touch to start the conversation.
Many of our lockets, rings, and pendants are available with engraving. If an item supports engraving, you'll see the option on the product page. Feel free to contact us for pieces not listed as engravable.
Engraved pieces typically require 3–5 additional business days before dispatch. For fully custom orders, turnaround time will be confirmed at the time of enquiry.
No — engraved and custom-made pieces cannot be exchanged or refunded unless the item arrives faulty or damaged. Please double-check all personalisation details before placing your order.
Visit our Ring Sizer page for full instructions and our size conversion chart. If you're between sizes, we recommend sizing up.
Reach out via our contact page or email admin@melianae.com. Share as much detail as you can — inspiration images, materials, budget, and occasion — and our team will get back to you with next steps.
Still Have Questions?
Our team is here to help — reach out and we'll get back to you promptly.
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