We want your Melia Nae pieces to reach you safely and swiftly. All orders are shipped via Australia Post and carefully packaged to ensure your jewellery arrives in perfect condition.
Domestic Shipping (Australia)
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Express Shipping | 1–3 business days | Calculated at checkout |
| Free Standard Shipping Free | 3–7 business days | On orders over $150 AUD |
Free shipping is automatically applied at checkout on all Australian orders over $150 AUD. No code needed.
International Shipping
| Region | Estimated Delivery | Cost |
|---|---|---|
| New Zealand | 5–10 business days | Calculated at checkout |
| United States & Canada | 10–20 business days | Calculated at checkout |
| United Kingdom & Europe | 10–20 business days | Calculated at checkout |
| Rest of World | 14–28 business days | Calculated at checkout |
How We Ship
📦 Packaging
Every Melia Nae order arrives in our signature gift box — beautifully presented and ready to give. We use discreet outer packaging so there's no indication of the contents.
🔍 Order Tracking
Once your order is dispatched, you'll receive a shipping confirmation email with your Australia Post tracking number.
- Tracking emails are sent within 24 hours of dispatch
- Check your junk/spam folder if you don't receive it
- Contact us if you haven't received tracking details after 3 business days
⏱️ Processing Times
- Standard jewellery: 1–2 business days to dispatch
- Engraved or personalised pieces: 3–5 business days to dispatch
- Custom orders: timeframe confirmed at time of order
🌍 Customs & Import Duties
For international orders, your parcel may be subject to customs inspection and import duties levied by your country's customs authority. These charges are the responsibility of the recipient and are not included in our shipping rates.