Melia Nae Refund and Exchange Policy

At Melia Nae, we want every customer to feel truly valued, and we strive to offer exceptional quality and service. We understand that sometimes purchases may not meet your expectations, and we’re here to make things right. Please review our refund and exchange policy below to ensure a smooth process should you need to return or exchange an item.

Exchanges:

• We offer exchanges within 14 days from the date of purchase.
• Exchanges can be made for products of the same price or greater. If exchanging for a higher-priced item, the customer will be required to pay the difference.
• All exchanges must be made at the original store where the purchase was made. If the purchase was made online or through a different retail partner, please contact us for further instructions.
• Items must be returned in new, unworn condition with all tags, packaging, and receipts intact.
• If an exchange is not possible, we can issue a credit note for the value of the item, which can be used for future purchases.

Refunds:

• We do not offer refunds for change of mind or incorrect purchases.
• Refunds will only be issued if the product is faulty or has a defect that affects its use.
• If the product is faulty, it must be returned to the original store where the purchase was made for inspection and processing. You must provide proof of purchase (e.g., receipt or order confirmation).

Non-Refundable/Non-Exchangeable Items:

• For hygiene reasons, earrings and personalised/custom jewellery are non-refundable and non-exchangeable unless they are faulty.

Sale or Discounted Items:

• Items purchased on sale or with a discount are final sale and cannot be returned or exchanged unless faulty.

Shipping Costs for Returns:

• Customers are responsible for any return shipping costs unless the item is deemed faulty or damaged.

How to Request an Exchange or Refund:

1. Contact our customer service team at [insert contact info] with your order details and reason for the exchange or refund request.
2. If the item is eligible for an exchange or refund, we will provide instructions for returning the product to the original store.

Processing Time:

• We aim to process exchanges, refunds, or credit notes within 5-7 business days after receiving the returned item.

We truly appreciate your business and are here to help make your shopping experience with Melia Nae as smooth and enjoyable as possible. If you have any further questions or concerns, please don’t hesitate to reach out to us.

Thank you for choosing Melia Nae – we hope you love your jewellery as much as we love creating it for you!